Refund Policy for The Crafted:

At The Crafted, we strive to ensure your satisfaction with every purchase from our arts and crafts marketplace. If you are not completely satisfied with your order, we offer a simple and transparent refund policy to make the process easy for you.

1. Eligibility for Refund:

   • You may be eligible for a refund if you contact us within 30 days of receiving your order.

   • To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process:

   • Please contact our customer support team at support@crafted.africa with your order number and a brief explanation of the reason for the refund.

   • Our team will review your request and guide you through the return process if applicable.

3. Return Shipping:

   • If the return is approved, you will be responsible for the cost of shipping the item back to us.

   • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Options:

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

5. Non-Refundable Items:

   • Some items are non-refundable, including gift cards and downloadable products.

6. International Shipping:

   • For international orders, the customer is responsible for any customs duties, taxes, or fees incurred during shipping. These charges are non-refundable.

7. Contact Information:

   • If you have any questions or concerns regarding our refund policy, please reach out to our customer support team at support@crafted.africa.

Please note that The Crafted reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.