Return Policy for "The Crafted" Arts and Crafts Marketplace

At "The Crafted," we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help. Please review our simple return policy below:

1. Eligibility for Returns:

• Items must be unused and in the same condition as received.

• The return must be initiated within 14 days of receiving the product.

2. Return Process:

• To initiate a return, please contact our support team at support@crafted.africa with your order number and details of the item you wish to return.

• Our support team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund or Exchange:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If the item meets our return criteria, you will be eligible for a refund or exchange. Refunds will be processed to the original method of payment.

5. International Returns:

• For international returns, please clearly mark the package as "Returned Goods" to avoid customs fees. Any customs fees incurred will be deducted from the refund amount.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@crafted.africa with photos of the product and packaging. We will arrange for a replacement or refund.

7. Contact Information:

• For any questions or assistance regarding returns, please reach out to our support team at support@crafted.africa.

Please note that this return policy is subject to change, and any updates will be reflected on our website. We appreciate your understanding and look forward to providing you with a positive shopping experience at "The Crafted."